General principle
Refund eligibility depends on the service type, provider policy, payment method, timing, cancellation reason, and whether the booking has been confirmed or fulfilled.
Trust & Compliance
Refund Policy
How refunds, cancellations, provider settlements, and payment-on-arrival cases are handled on EgyptTrips.
Pay on arrival
When travelers pay providers directly on arrival, EgyptTrips may assist with communication but does not hold the funds unless a separate platform payment flow was used.
Online payments
Where online payment is enabled, refunds are reviewed against booking status, provider confirmation, gateway records, transfer evidence, and applicable cancellation terms.
Provider cancellations
If a provider cancels a confirmed service, EgyptTrips will help identify alternatives or review refund eligibility where platform-collected payments exist.
No-show and late cancellation
No-show or late cancellation may reduce or remove refund eligibility depending on the specific service and provider terms.
Disputes
Users should contact support with booking ID, payment proof, provider messages, and relevant evidence so the case can be reviewed fairly.